What is it like to hire Pura Vida MultiMedia?
“Caelan is one of a kind. He has an amazingly active mind and is always putting it to good use. I hired him for a project that had a fairly ridiculous deadline, and he came through like a champ! We had one creative meeting where I explained what I was after, and he had mock ups ready to go within a day or so. the end result was better than I had expected, and we came in exactly on budget.”
You and me. Skype and coffee. 1-3 months.
The best place to begin is usually with a free marketing consultation.
We spend an hour talking about your business, your goals, and your current digital architecture.
I make some recommendations, quote some prices, and if we’re a match, I lay out the timeline and milestones for the project.
Another excellent call this morning with @caelanmac – a true, class act professional.
— Andy (@andrewghayes) June 28, 2013
I respond to all emails within 24 hours, and all phone calls within one business day.
The fastest way for existing customers to get service is to submit a ticket.
The fastest way to get a bid on your project is to fill out our intake questionnaire.
If your sites or emails are having technical difficulties, I move to correct the problems as soon as humanly possible, and keep you apprised of every move I make to fix it.
“Caelan, what you produced was better then what we had imagined. Furthermore, your customer service has been excellent. You have gotten back to us promptly when we have had questions and you were quick and efficient in making changes as needed. We were thrilled to discover that you have not charged us additional hidden fees and you were able to stay in budget. Your knowledge and action has aided us in entering a new level of growth in our business. We are truly looking forward to a continued relationship with you in the near future. Thank you again.”
I accept all payment through PayPal.
(Payable to [email protected])
50% deposit is required to begin work.
The remaining 50% is due upon satisfactory completion of the project.
- Projects less than $500 in scope require payment in full to begin work.
- While these terms are standard for most of my projects, I reserve the right to mutually agree upon different terms with a client, in writing, at the beginning of a project.
Grant of Rights
Once full payment is received, Pura Vida MultiMedia grants all rights of the work to the client, for distribution, display, and reproduction.
Pura Vida MultiMedia retains the right to display the work in its own portfolio.
Change in Scope
For projects that contain fixed-cost bids, any change in the agreed-upon scope of work will result in an additional estimate and invoice within five (5) business days.
For projects billed on an hourly basis, if Pura Vida MultiMedia believes that the hours worked will exceed the agreed-upon budget by 10%, we will notify the client as soon as is reasonable, in writing. If this is agreed to as acceptable by the client, in writing, the final invoice will contain all hours worked.
If the Client cancels this project for the Client’s convenience of for reasons not connected with the performance of Pura Vida MultiMedia, the deposit will not be refunded.
If the Client cancels the project for good cause related to our performance (e.g., neglecting the project, work being performed in a manner that is not timely and professional, etc.), the deposit shall be refunded, less the reasonable value of any deliverables accepted by the Client prior to cancellation for cause.
If the billable work has exceeded the initial down payment, the client will be invoiced for that amount. Once paid, all artwork and coding completed will be given to the client.
“Caelan is innovative, extremely knowledgeable and flexible. He has been extremely willing to work with whatever I have suggested and explained in great detail the “inner workings” that I have inquired about. I believe the product he creates is well worth the investment and his integrity is beyond reproach. Last, but not least, he is actually fun to work with and I highly recommend him!”